Identification data
In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and article 20 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the following information is reflected below: The physical owner of the web domain store.a-emotionallight.com is CALOR COLOR, S.L. (hereinafter "A-emotional light" or “a-emotional light store”) with registered office at Rúa Castiñeiras, 108A, 15895 O Milladoiro, A Coruña (Spain), and e-mail address info@a-emotionallight.com CALOR COLOR, S.L. with VAT number B15648900 is duly registered in the Mercantile Register of A Coruña, volume 227, page 172, sheet number C-20583.
Object
a-emotional light, responsible for the web site store.a-emotionallight.com, places at the disposal of the users the present document, with which it intends to comply with the obligations established in the Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSI-CE), and in the Royal Legislative Decree 1/2007, of 16 November, by which the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) is approved, as well as to inform all the users of the website, regarding the conditions of use of the site. The purpose of this contract is to regulate the provision of the services offered through this website, and specifically, the sale of lamps. A-emotional light store offers a selection from the A-emotional light catalogue and its sales service is aimed at private consumers/clients.
Buyer
The offer of products on this website is aimed at consumers of our products, understanding consumer as established in article 3 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter TRLGDCU). For these purposes, natural persons acting for purposes which are outside their trade, business, craft or profession shall be deemed to be consumers or users. Legal persons and unincorporated entities acting for non-profit purposes outside their trade, business, craft or profession shall also be considered consumers. Any person who accesses this website and uses its services, or provides their data, assumes the role of user, committing themselves to the observance and strict compliance with the provisions contained herein, as well as any other legal provision that may be applicable. In this sense, the use of this Web Page constitutes, as far as applicable, your acceptance of these general conditions of sale. However, if you have any doubts about them, you can contact our Customer Service Department at info@a-emotionallight.com. For sales to individuals acting in a professional capacity, please refer to our corporate website www.a-emotionallight.com where you will find information about our distribution network and the complete catalogue. The following is the contractual document which will govern the provision of our services and the sale of products through the website: store.a-emotionallight.com property of A-emotional light. The acceptance of this document implies that the user: You have read, understand and comprehend the above. That you are of the legal age required to contract. That he has full legal capacity to enter into a contract of sale with the Seller and, in particular and without limitation, that he is duly empowered by the competent corporate bodies and that he is not subject to any judicial or administrative order restricting his capacity, and/or that he is empowered to act on behalf of the person who is presented as the real contractual counterparty and beneficiary of the purchase made. That he/she assumes and accepts all the obligations set forth herein. These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the website store.a-emotionallight.com, until the publication of a new version.
Service availability
A-emotional light store operates in the following EU member states: Austria, Belgium, Bulgaria, Croatia, France, Germany, Hungary, Luxembourg, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla). You may make a purchase from the country of your choice, but we will only be able to ship your order to addresses located in the countries listed, so users are advised to check the list of destination countries appropriately. When the destination country is changed, shipping methods, delivery points and other terms of sale are updated in accordance with the conditions of purchase for that destination country. Orders cannot be shipped post office boxes. For orders for delivery to addresses not covered by these terms and conditions, please contact info@a-emotionallight.com.
Product information
The articles offered on the website are a selection of products from the complete A-emotional light collection and meet the same quality and guarantee requirements as the products offered for sale, where applicable, through the A-emotional light distribution network. Each product is accompanied by the following data: Name of the article; Image(s) of the article; Item description; Sizes and colors* available; Composition; Technical specifications; Retail Price. * A-emotional light store has made an effort to show the colors of the products as close to reality as possible. However, the color that appears on the screen of your device may be subject to variations depending on the quality or type of device. In this sense, A-emotional light store cannot guarantee that the colors that appear on the screen of your device are true to reality. In addition, the characteristics of the materials used in the manufacture of some of the products may present variations in texture and color due to the artisanal processes involved in their manufacture. These variations shall not be considered as quality defects or faults. In the same way, A-emotional light store makes every effort to ensure that the information contained in the website is complete, true and correct. If there is an error in any information, A-emotional light store will proceed to rectify it.
Purchase of Products
a. How to buy Products
To order Products, the User must follow the purchase procedure set out on the Website and select "PLACE ORDER". Before placing the order, a summary of the order will be presented identifying the product(s) added to the cart, their total price (including transport and taxes) with each of the items broken down and the shipping details of the order, so that the customer can confirm the order by clicking on the 'Pay now' button or by making a bank transfer to a-emotional light bank account, it should contain the Order Reference. A-emotional light will then send an email to the User to the address indicated by the User confirming that the Order has been accepted (the "Order Confirmation") as an acknowledgement of receipt of the order with a description of the order and including the personal data provided by the User. The contract shall only cover those Products indicated in the Order Confirmation. Failure to receive this message may be due to a temporary communications problem in the network or a typing error in the email address provided. In both cases, A-emotional light store recommends the customer to contact Customer Service at info@a-emotionallight.com. The purchase process can be made as a guest or under registration, obtaining a User Account, always indicating a valid billing address and payment details. To make the purchase, the customer's personal data will be required, which will be incorporated into our database in order to process the order and, in the case of creating a User Account, will facilitate the making of new purchases. The personal data provided by customers will be processed in accordance with the provisions of our Privacy Policy. The client will be able to access, at any time, to the personal data provided and to the information of the orders placed. A-emotional light store reminds customers that the personal data must be indicated accurately to avoid confusion or incidents in the shipment of the item(s) purchased. In addition, the customer, if expressly requested by him, will receive by email commercial communications tailored to your profile.
b. Product Availability
All orders are subject to product availability. In the event that, once sent the Shipping Confirmation, A-emotional light could not have the Product ordered for any reason, it will contact the User as soon as possible communicating this circumstance. In such a case, A-emotional light will be able to: offer the User a product with similar characteristics and specifications to the one initially requested, provided that these are in accordance with the User's needs; and/or offer the User to cancel the requested Order by refunding the amount paid for it, within (14) working days.
c. Refusal to process an Order
Although A-emotional light will do its best to always process all Orders, there may be exceptional circumstances which require it to refuse to process an Order after the Order Confirmation has been sent, and A-emotional light reserves the right to do so at any time, at its sole discretion. A-emotional light reserves the right to remove any Product from the Web Site at any time and to remove or modify any material or content of the Web Site, not being responsible before the User or any third party for the fact of removing any Product from the Web Site, regardless of whether such Product has been sold or not, or for removing or modifying any material or content of the Web Site.
d. Product Warranty
All the Products contained in the Website are original A-emotional light products. All of them have a three (3) year guarantee in accordance with the criteria and conditions described in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. The Products shall be deemed to be in conformity with the Terms of Use provided that they comply with all of the requirements set out below: Conform to the description given by A-emotional light and possess the qualities of the Product which A-emotional light has presented to the User in the form of a sample or model. Are fit for the uses to which Products of the same type are normally put. Are suitable for any special use required by the User when the User has informed A-emotional light, provided that A-emotional light has accepted that the product is suitable for such use. Are of a quality and performance that is customary for a product of the same type as the User would expect, taking into account the nature of the Product. In the event that it is proved that the Product does not conform to the established specifications, A-emotional light will proceed, where appropriate, to the repair, replacement, price reduction or termination of the contract, such steps being free of charge for the User. The warranty does not cover displacements, or defects caused by knocks, scratches, misuse or normal wear and tear of materials. A-emotional light is not responsible for damage to the Products which may result from misuse of the Products, or from acts or omissions of the User which do not conform to the specifications of each Product, or for damage caused by third parties not connected with A-emotional light.
e. Delivery of the Products
There will be no additional costs for deliveries. Once the Dispatch Confirmation has been sent, the Products will be delivered to the address indicated by the User. The shipment of the products purchased through the Website will be made through a transport company and will be delivered within a period indicated on the Website. A-emotional light will choose the most suitable shipping company according to type and geographic region, who will deliver directly to the shipping address you have notified us of. It is required that there is someone at that address during working hours and a contact telephone number. A-emotional light does not assume any responsibility when the delivery of the Product does not take place as a consequence of the data provided by the User being false, inaccurate or incomplete, or when the delivery cannot take place for reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the User or the retention of the Product in Customs. Transport times may be altered due to extraordinary incidents in the logistics services company/s, periods of high demand, difficulties in the delivery of the goods and/or force majeure; in any case, no delay in delivery with respect to the delivery times indicated in the order confirmation shall entitle the user purchaser to claim any compensation whatsoever. Shipping costs may be changed at any time without prior notice. Such a change shall be applicable from the time the modification is included in these Conditions of Sale. In any case, the shipping costs that appear at the time of placing the order will be valid.
f. Price and payment of the Products
The prices applicable to each Product shall be those published on the Website on the date on which the User places the Order. The prices indicated for each of the products or services offered on the Website include Value Added Tax (VAT) and shall be understood to be in Euros (€). The prices applicable to each service shall be those published on the website or those offered in the form of offers and promotions on the website or in banners, commercial communications from the provider, etc. Although A-emotional light tries to ensure that all prices shown on the Website are correct, errors may occur. In the event that A-emotional light discovers an error in the price of any of the Products ordered by a User, it will inform the User as soon as possible and will give the User the option of reconfirming the Order at the correct price or cancelling it. If A-emotional light is unable to contact the User, the Order will be considered cancelled and the User will be reimbursed in full for any amounts paid. A-emotional light will not be obliged to supply to the User any Product at the incorrect lower price (even if the Order Confirmation has been sent) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the User as an incorrect price. Prices may change at any time. However, the possible changes will not affect the Products for which A-emotional light has already sent the Order Confirmation.
- I. Payment methods The User may pay by credit or debit card. To minimise the risk of unauthorised access, the User's credit card details will be encrypted. Whether the payment is made by credit or debit card, the charge will be made at the moment when A-emotional light sends the order confirmation to the User. The customer will be able to choose, for each online purchase, the payment method that is most convenient according to the commercial terms and conditions offered. In order to enable A-emotional light store to take the appropriate steps, you must notify as soon as possible of any undue or fraudulent charge in the payment method used for the purchase on which the infringement has occurred. Failure to notify A-emotional light within 24 hours will exonerate A-emotional light from any responsibility for the refund.
- II. Value Added Tax (VAT) The applicable VAT rate shall be the rate legally in force at any given time depending on the specific product in question.
- III. Invoicing The client expressly consents to A-emotional light issuing a simplified invoice. To obtain the invoice, please request it by sending an e-mail to info@a-emotionallight.com and indicating the order number.
Product returns and refunds.
a. Right of withdrawal
In accordance with the applicable regulations, in the event that the User is contracting as a consumer, the User may withdraw from the contract (except in the cases established by law) and freely return the Products delivered at any time within a period of fourteen (14) calendar days from the date of delivery thereof (the "Withdrawal Period"). The aforementioned right of withdrawal shall not be valid with respect to those Products that have been made in accordance with the specifications made by the Buyer or clearly personalized. The communication and management of said withdrawal must be carried out within the aforementioned period through sending an email to info@a-emotionallight.com. Please fill in the following information: E-mail address; Telephone number; Reason for return. An email with the acceptance of the return will be send, indicating the transport method and instructions for the return. Remember to pack the order carefully, including all original packaging, instructions and other documents included with the order. The return costs are to be borne by the customer and will be deducted from the amount to be refunded at the time of the refund, this amount will be communicated in the acceptance of return communication. In the event that the customer chooses to return the products by their own means, they should contact info@a-emotionallight.com and, after prior notification, send the products to the following address:
A-luz emocional Calle Castiñeiras, 108A polaco Ind. Novo Milladoiro 15895 O Milladoiro, Ames EspañaAll returns must be carefully packaged and include a completed returns label provided previously in the acceptance of the return. You may return any item you have purchased from A-emotional light store. No refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition in which they were delivered or that have suffered any damage, so the customer must be careful with the product/s while they are in their possession. Likewise, returned items must include all their original packaging, instructions and other documents that may accompany them. Once the relevant inspection of the returned Product has been carried out to ensure that the requirements established in section c) below are met, A-emotional light will refund the User the corresponding amount, except for the return costs, in the same method of payment used in the purchase and within a maximum period of 14 days. A-emotional light will not refund the amount nor will it resend any merchandise until the reception and the state of the packaging and accessories of the returned item have been verified. Once the Withdrawal Period has elapsed, no Product returns will be accepted. Exchanges will only be accepted for those Products that may have been defective in accordance with the provisions of section b. below.
b. Return or replacement of defective Products
In the event that the User considers that the Product does not conform to the specifications established for said Product, he/she should contact A-emotional light immediately by e-mail to the contact address info@a-emotionallight.com providing the details of the Product, as well as informing of the defect and whether he/she chooses to return it or replace it with an identical Product. The User will be able to return the Products contacting A-emotional light sending an email to info@a-emotionallight.com or his own means, as detailed in section a). Once the relevant inspection of the returned Product has been carried out, A-emotional light will send, within a reasonable period of time, an email to the User informing if the return or replacement of the Product is appropriate. In the event that the return is accepted, A-emotional light will reimburse the User in full the price of the Product. If the User has opted for a replacement, A-emotional light will bear the shipping costs.
c. Provisions common to returns and refunds.
- The User must comply with the following requirements in order to make use of the right of withdrawal, as well as to be able to return or replace Products:
- I. To organise the return of the Product, the User must contact A-emotional light by sending an email to the contact address info@a-emotionallight.com;
- II. The User may prove the exercise of the right of withdrawal in any legally admissible form.
- III. The Product must be returned in the same condition in which it was received. A-emotional light will not refund any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in his possession;
- IV. The refund will be made in the same means of payment that the User used to pay for the Product and within 14 days of verification of the goods subject to return.
Law and Jurisdiction
These Conditions and any relationship between you and A-emotional light shall be governed by Spanish law. For any dispute between you and A-emotional light arising out of the existence or content of these Conditions or your visit to the web site, both parties will submit to the non-exclusive jurisdiction of the courts of the country.